Lead Cashier & Guest Experience Leader

Ulta Beauty; Edmond (OK); On-site; USD 29,000 - 42,000; Full time

Job summary

Ulta Beauty in Edmond, OK is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap standards. You will train new cashiers, support open/close, and promote the Loyalty Life Cycle to drive sales and guest satisfaction.

The role requires a high school diploma (preferred), 2 years of experience, strong communication, and the ability to multitask in a fast-paced retail environment. You will collaborate with teammates to deliver an exceptional Ulta Beauty brand experience.

Qualifications

• 2 years of relevant work experience or an equivalent combination of education and relevant work experience.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Share benefits of the loyalty program with guests and drive store credit and loyalty goals.
• Assist in training of new cashiers and cross-training of associates.
• Lead peers to achieve peak productivity and performance.
• Drive cashier accountability and follow Ulta Beauty’s systems prompts.
• Participate in ongoing training and collaborate with managers to grow the business.

Skills

POS proficiency

Communication skills

Team collaboration

Independence

Customer relationships

Stress tolerance

Education

High school diploma preferred

Job description

Ulta Beauty in Edmond, OK is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap standards. You will train new cashiers, support open/close, and promote the Loyalty Life Cycle to drive sales and guest satisfaction.

The role requires a high school diploma (preferred), 2 years of experience, strong communication, and the ability to multitask in a fast-paced retail environment. You will collaborate with teammates to deliver an exceptional Ulta Beauty brand experience.