Lead Cashier & Guest Experience Leader

Ulta; Tulsa (OK); On-site; USD 18,000 - 25,000; Full time

Job summary

Ulta Beauty in Tulsa, OK is seeking a Lead Cashier to drive guest experiences and loyalty results while leading cashier operations. The role posts a strong emphasis on service, product demonstrations, and sales through a collaborative team approach.

The LC will train new cashiers, manage open/close duties and maintain cashwrap standards, ensuring a polished store environment and adherence to policies and procedures.

Qualifications

• 2 years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi‑task and problem‑solve.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.
• Proficient with basic technology (Point of Sale system) and devices.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest‑friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis and product demonstrations to drive sales and guest service experience.
• Book appointments for and support the execution of services and in‑store events that deliver an unrivaled guest experience while delivering on sales goals.
• Maintain replenishment, organization and maintenance of all cashwrap displays, supplies and impulse fixtures to ensure guest‑readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS knowledge

Communication

Collaboration

Independent work

Customer relationships

Adaptability

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty in Tulsa, OK is seeking a Lead Cashier to drive guest experiences and loyalty results while leading cashier operations. The role posts a strong emphasis on service, product demonstrations, and sales through a collaborative team approach.

The LC will train new cashiers, manage open/close duties and maintain cashwrap standards, ensuring a polished store environment and adherence to policies and procedures.