Lead Cashier & Guest Experience Leader

Ulta Beauty, Inc.; California (MO); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

Ulta Beauty, Inc. is seeking a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and assist in training new cashiers. You will support loyalty goals and drive guest satisfaction through personalized service and product recommendations.

This role requires a high school diploma, cash handling experience, and the ability to lead with integrity in a fast-paced retail environment. Flexibility with schedule and a strong emphasis on teamwork complete the profile.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Guest service

POS system

Communication

Teamwork

Customer relationships

Adaptive under pressure

Education

High school diploma

Tools

POS system

Job description

Ulta Beauty, Inc. is seeking a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and assist in training new cashiers. You will support loyalty goals and drive guest satisfaction through personalized service and product recommendations.

This role requires a high school diploma, cash handling experience, and the ability to lead with integrity in a fast-paced retail environment. Flexibility with schedule and a strong emphasis on teamwork complete the profile.