Lead Cashier & Guest Experience Leader

Ulta Beauty, Inc.; Delaware; Hybrid; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty, Inc. in Delaware seeks a Lead Cashier to drive guest transactions with excellence and to coach fellow cashiers on the store’s standards. You will be responsible for loyalty and credit-related goals while maintaining inviting, well-organized cashwrap areas.

You will lead by example, supervise cashier operations, and help deliver an outstanding guest experience through personalized service and product recommendations. The role requires 18+ and a flexible schedule.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Demonstrated ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with a cosmetics associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Maintain replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.

Skills

POS experience

Customer service

Communication

Teamwork

Relationship building

Adaptability under pressure

Education

High school diploma

Job description

Ulta Beauty, Inc. in Delaware seeks a Lead Cashier to drive guest transactions with excellence and to coach fellow cashiers on the store’s standards. You will be responsible for loyalty and credit-related goals while maintaining inviting, well-organized cashwrap areas.

You will lead by example, supervise cashier operations, and help deliver an outstanding guest experience through personalized service and product recommendations. The role requires 18+ and a flexible schedule.