Lead Cashier: Elevate Guest Experience & Loyalty

Ulta Beauty; Hoover (AL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Ulta Beauty is seeking a Lead Cashier to oversee guest transactions with efficiency and maintain cashwrap standards, training new cashiers and cross-training associates. The role emphasizes loyalty, sales, and guest experience, requiring strong leadership, collaboration, and a passion for beauty.

The position supports the store leadership, coordinates register openings/closes, and ensures compliance with all procedures while delivering an exceptional Ulta Beauty brand experience.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsabilités

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in the training of new cashiers, and cross-training other associates in cashiering.
• Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.

Connaissances

POS system

Communication

Team collaboration

Customer relationships

Independence & initiative

Adaptability under pressure

Formation

High school diploma

Outils

POS hardware

iPad / Apple devices

Description du poste

Ulta Beauty is seeking a Lead Cashier to oversee guest transactions with efficiency and maintain cashwrap standards, training new cashiers and cross-training associates. The role emphasizes loyalty, sales, and guest experience, requiring strong leadership, collaboration, and a passion for beauty.

The position supports the store leadership, coordinates register openings/closes, and ensures compliance with all procedures while delivering an exceptional Ulta Beauty brand experience.