Lead Cashier & Customer Experience Coach

Lowe's Companies, Inc.; Rock Hill (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Lowe's Companies, Inc. seeks a Customer Service Associate to deliver SMART service, understand customer needs, and help locate, demonstrate, and load merchandise across departments.

You will assist with checkout, process transactions, respond to questions about stock, warranties, and Lowe’s programs, and support coaching and training of associates. Starting pay varies by location and experience.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 1 Year Retail experience as a cashier
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Able to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for products to verify price match
• Records all items that are used in the store on the store use lists
• Completes cash counting and daily reconciliation duties as assigned
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Operates store equipment as needed depending on one specific role and department
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Skills

Customer service

Cash handling

Retail experience

Team coaching

Education

High school diploma or GED

Tools

POS system

Job description

Lowe's Companies, Inc. seeks a Customer Service Associate to deliver SMART service, understand customer needs, and help locate, demonstrate, and load merchandise across departments.

You will assist with checkout, process transactions, respond to questions about stock, warranties, and Lowe’s programs, and support coaching and training of associates. Starting pay varies by location and experience.