Lead Cashier & Customer Experience Coach

Lowe's Companies, Inc.; Omaha (NE); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a front-end associate to deliver superior customer service, assist customers in locating and selecting products, and support checkout and store operations. You will engage customers, demonstrate products, and help process transactions with accuracy.

Responsibilities include coaching colleagues, handling cash, maintaining register readiness, and ensuring a safe, clean shopping environment while meeting store policies.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• Less than 1 Year Experience using a computer.
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets.
• 1 Year Retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies, procedures and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens to and responds to customer and employee questions and guides them through projects.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities.
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.

Skills

Customer service

Cash handling

Communication

Coaching

Education

High school diploma or GED

Tools

POS system

Retail technology

Job description

Lowe’s Companies, Inc. is seeking a front-end associate to deliver superior customer service, assist customers in locating and selecting products, and support checkout and store operations. You will engage customers, demonstrate products, and help process transactions with accuracy.

Responsibilities include coaching colleagues, handling cash, maintaining register readiness, and ensuring a safe, clean shopping environment while meeting store policies.