Lead Cashier & Customer Experience Coach

Lowe's; Bethlehem (Northampton County); On-site; USD 26,000 - 34,000; Full time

Job summary

Lowe's in Bethlehem is seeking a friendly, customer-focused associate to provide SMART service, help customers locate and select merchandise, and assist with loading and checkout.

The role includes handling transactions, answering questions, maintaining store standards, and supporting a safe, tidy shopping environment. Previous retail cashier experience is preferred; on-the-job training is provided.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets.
• 1 Year Retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions by guiding them through areas of the store and projects when necessary
• Communicates information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Coaches and trains associates in departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help checkout turnaround time and opens additional registers when necessary
• Prepares register area at shift start/end by confirming functionality and stocking supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for price matching
• Records all items used in the store on the store use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors merchandise entering/leaving store entrances/exits and assists customers/associates who trigger the alarm
• Detects signs of shoplifting and communicates them to management/Asset Protection
• Ensures housekeeping standards and store cleanliness (Zone Recovery)
• Maintains a safe work environment with daily safety reviews and hazard notes
• Adheres to safety requirements for regular duties (top stock safety, safety cables, aisle blockers, tether line on power equipment, spotters)
• Operates store equipment as needed (e.g., Zebra phone, cash recycler, copiers, CCTV, etc.)
• Performs other duties as assigned

Skills

Customer service

Cash handling

Communication

Team coordination

Education

High School Diploma or GED

Tools

POS system

Cash register

Barcode scanner

Job description

Lowe's in Bethlehem is seeking a friendly, customer-focused associate to provide SMART service, help customers locate and select merchandise, and assist with loading and checkout.

The role includes handling transactions, answering questions, maintaining store standards, and supporting a safe, tidy shopping environment. Previous retail cashier experience is preferred; on-the-job training is provided.