Lead Cashier

Ulta Beauty; Elizabethtown (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to enhance guest experiences and drive store performance. This role involves ensuring efficient transactions, maintaining high standards of service, and fostering a collaborative environment. Ideal candidates will have a passion for beauty and retail, with the ability to train others and exceed sales goals. Join a vibrant team that values growth and inclusivity, where your contributions will be recognized and celebrated. If you thrive in a fast-paced environment and enjoy engaging with customers, this opportunity is perfect for you.

Qualifications

• 2 years of relevant work experience or equivalent education preferred.
• Knowledge and passion for guest service and sales.

Responsibilities

• Ensure each guest receives exceptional service and maintain cashwrap standards.
• Assist in training new cashiers and support leadership in operations.

Skills

POS System Proficiency

Communication Skills

Collaboration Skills

Customer Relationship Management

Problem-Solving

Education

High School Diploma

Job description

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Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs. It requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributing to goal achievement.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments and support the execution of services and in-store events that deliver an unrivaled guest experience while achieving sales goals.
• Maintain replenishment, organization, and cleanliness of all cashwrap displays, supplies, and impulse fixtures to ensure guest readiness at all times.
• Maintain prompt, regular attendance.

People

• Support an inclusive environment that supports teammates, peers, and guests.
• Assist leadership by completing cashier chat ins and outs, and associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and be knowledgeable about their ingredients and benefits to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, and create excitement around loyalty and credit goals.
• Assist in training new cashiers and cross-training associates in cashiering.
• Engage and influence peers to achieve productivity and performance goals.
• Drive cashier accountability in delivering a personalized Ulta Beauty experience and following systems’ prompts.
• Participate in ongoing training to enable continuous professional development and drive sales performance.
• Collaborate with managers and store staff to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions properly, including returns and media control, according to policies.
• Perform register open and close functions as directed.
• Maintain store standards and cleanliness throughout the store.
• Protect assets and minimize loss by meeting operational standards, safety, inventory control, and loss prevention.
• Perform other operational tasks as assigned.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2 years of relevant work experience or equivalent education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and sales.
• Experience in addressing guest concerns professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and basic technology.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build and maintain customer relationships.
• Ability to react under pressure and adapt.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• The role is for individuals 18 years or older.

Working Conditions

• Mobility throughout the store during shifts.
• Frequent bending, pulling, pushing, and reaching.
• Frequent lifting up to 25 lbs.
• Continuous manipulation of objects during shifts.

Ulta Beauty is committed to an interactive process for reasonable accommodations for disabilities.

Ulta Beauty is an Equal Opportunity Employer and values diversity and inclusion.