Lead Cashier

Pilot Travel Centers LLC; Perryville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a Shift Leader. This role involves leading cashiers in processing transactions, ensuring excellent customer service, and maintaining a clean and organized work area. With a commitment to supporting team members and guests alike, this position offers an opportunity to thrive in a dynamic environment. Enjoy competitive pay rates, flexible scheduling, and a comprehensive benefits package, including medical, dental, and vision plans, as well as tuition reimbursement. If you're passionate about providing top-notch service and leading a team, this is the perfect opportunity for you.

Benefits

Fuel Discount

Nationwide Medical Plan

Dental and Vision Insurance

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Qualifications

• Ability to lead a team of cashiers and manage transactions efficiently.
• Strong customer service skills to handle guest complaints and issues.

Responsibilities

• Lead a shift of cashiers to process transactions and ensure quality service.
• Complete end-of-shift reports and manage team member placement.

Skills

Cash Handling

Customer Service

Conflict Resolution

Education

High School Diploma or Equivalent

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture, and commitment to giving back remain true to us today. Whether serving guests, team members, or trucking companies, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under applicable law.

Military encouraged to apply.

Job Description

Pay Rates Starting between: $15.00 - $22.65 / hour

The purpose of this job is to process merchandise and fuel transactions.

Essential Functions include:

1. Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
2. Complete end-of-shift reports and close-out procedures.
3. Follow company and local guidelines regarding the sale of restricted merchandise items (e.g., alcohol, tobacco).
4. Maintain an organized and clean work area.
5. Use suggested selling methods to promote and sell products.
6. Ensure quality service is delivered to every guest.
7. Handle guest complaints and issues by following company processes and guidelines; resolve team member conflicts; and communicate issues to management.
8. Complete Western Union transactions, customer refunds, and other complex transactions.
9. Determine break schedules and team member placement during shifts.
10. Assist with other travel center functions such as maintaining the deli, cleaning showers and restrooms, stocking, making coffee, etc.
11. Model behaviors that support the company’s purpose; ensure guests and team members are supported at the highest level.
12. Ensure all activities comply with rules, regulations, policies, and procedures.
13. Complete other duties as assigned.

Additional Benefits:

• Fuel Discount
• Nationwide Medical Plan, Dental, and Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay