Lead Cashier

ULTA Beauty; St. Charles (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to enhance guest experiences and drive sales through exceptional service. This role focuses on maintaining cashwrap standards, training new cashiers, and fostering a collaborative environment. As a Lead Cashier, you'll engage with guests, handle transactions, and contribute to achieving sales goals while promoting loyalty programs. Join a vibrant team that values inclusivity and personal growth, where your contributions will make a difference in creating beautiful experiences for every customer.

Qualifications

• 2 years of experience or equivalent education preferred.
• Knowledge and passion for guest service and sales.

Responsibilities

• Ensure each guest receives exceptional service.
• Assist guests with makeup applications and product demonstrations.
• Support leadership with cashier functions and training.

Skills

Proficient with POS systems

Excellent communication skills

Strong collaboration skills

Ability to work independently

Customer relationship management

Adaptability under pressure

Education

High school diploma

Tools

Apple devices

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions are valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with register functions, associate exit inspections, cashier chat ins/outs, and requires a passion for guest experience, process excellence, and delivering exceptional results by engaging guests on our Loyalty Life Cycle and contributing to goal achievement.

PRINCIPAL DUTIES & RESPONSIBILITIES

The LC embodies Ulta Beauty’s mission, vision, and values, performing the following duties and responsibilities:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging guests, personalizing service, and recommending products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Assist guests with makeup applications, skincare analysis, and product demonstrations to enhance sales and guest experience.
• Book appointments and support execution of services and in-store events to deliver an unrivaled guest experience while achieving sales goals.
• Maintain replenishment, organization, and cleanliness of all cashwrap displays and supplies.
• Maintain prompt, regular attendance.

People

• Support an inclusive environment for teammates and guests.
• Assist leadership with cashier chat ins/outs and associate exit inspections.
• Stay informed on industry trends, products, and services to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, to guests and team members.
• Help train new cashiers and cross-train associates in cashiering.
• Engage and influence peers to achieve performance goals.
• Drive cashier accountability and participate in ongoing training to improve skills and sales performance.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies and standards.
• Adhere to dress code.
• Complete transactions accurately and control cash/media according to policies.
• Perform register opening and closing functions as directed.
• Maintain store standards and cleanliness throughout the store.
• Protect assets and minimize loss through adherence to standards and procedures.
• Perform other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years of relevant experience or equivalent education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and sales.
• Experience in addressing guest concerns professionally.
• Proven record of exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and Apple devices.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build and maintain customer relationships.
• Adaptability and good judgment under pressure.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older to hold the Lead Cashier role.

WORKING CONDITIONS

• Mobility throughout the store during shift.
• Frequent bending, pulling, pushing, crouching, reaching, and lifting up to 25 lbs.
• Continuous object manipulation during shift.

If an associate has a disability preventing them from performing essential job functions, the Company will engage in an interactive process to determine reasonable accommodations.

Ulta Beauty is an Equal Opportunity Employer and encourages applicants from underrepresented backgrounds. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or other protected status.