Lead Cashier

ULTA Beauty; Campbellsville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in beauty retail seeks a Lead Cashier to enhance guest experiences through exceptional service and operational excellence. This role emphasizes training, guest loyalty, and collaboration, ensuring every customer feels valued and engaged. With a focus on teamwork and performance, you will contribute to achieving sales goals while fostering a welcoming environment. If you are passionate about beauty and customer service, this is a fantastic opportunity to grow within a vibrant and inclusive company.

Qualifications

• 2 years of relevant experience or equivalent education preferred.
• Ability to delegate, multitask, and problem-solve.

Responsibilities

• Ensure each guest receives exceptional service and support.
• Assist in training new cashiers and cross-training associates.
• Maintain store cleanliness and compliance with standards.

Skills

Proficiency with POS systems

Excellent communication skills

Strong interpersonal skills

Ability to multitask

Adaptability under pressure

Education

High school diploma

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service, associate training, and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with register functions, associate exit inspections, and cashier chat in/outs, requiring a passion for guest experience, process excellence, and delivering exceptional results by engaging guests on our Loyalty Life Cycle and contributing to goal achievement.

PRINCIPAL DUTIES & RESPONSIBILITIES

The LC champions Ulta Beauty’s mission, vision, and values, demonstrating them consistently by performing the following duties and responsibilities, along with other assigned projects:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrinkage.
• Ensure each guest receives exceptional service by greeting, engaging, personalizing service, and recommending products and services.
• Handle sales, refunds, and exchanges courteously.
• Support guest service by pairing guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support execution of services and in-store events to enhance guest experience and meet sales targets.
• Replenish, organize, and maintain all cashwrap displays, supplies, and impulse fixtures to ensure guest readiness.
• Maintain prompt and regular attendance.

People

• Support an inclusive environment for team members and guests.
• Assist leadership with cashier chat ins/outs and associate exit inspections as needed.
• Stay informed about industry trends, products, and services to better serve guests.
• Promote the guest loyalty program, including credit and app benefits, to guests and team members.
• Help train new cashiers and cross-train other associates in cashiering.
• Lead peers to achieve productivity and performance goals.
• Drive cashier accountability and follow Ulta Beauty’s systems and prompts.
• Participate in ongoing training to enhance product knowledge and sales skills.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with company policies, procedures, and standards.
• Adhere to dress code.
• Complete all transactions accurately, including returns and media control, per policies.
• Perform register opening and closing functions as directed.
• Maintain store cleanliness and standards throughout the store.
• Protect assets and minimize loss through adherence to standards and safety protocols.
• Perform other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years of relevant experience or equivalent education and experience preferred.
• Ability to delegate, multitask, and problem-solve.
• Passion for guest service and sales.
• Experience handling guest concerns professionally.
• Proven record of exceeding sales goals and training new hires.

Skills

• Proficiency with POS systems and basic technology.
• Excellent communication skills.
• Strong interpersonal and collaboration skills.
• Ability to work independently and in a team.
• Ability to build customer relationships.
• Adaptability and good judgment under pressure.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older to hold the Lead Cashier role.

WORKING CONDITIONS

• Mobility throughout the store during shifts.
• Frequent bending, reaching, lifting up to 25 lbs.
• Coordination and manipulation of objects.

Ulta Beauty is committed to inclusivity and equal opportunity employment, encouraging applicants from diverse backgrounds to apply. We adhere to all applicable laws regarding fair employment practices.