Lead Cashier

ULTA Beauty; Williston (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to enhance the guest experience and drive sales. This role involves managing transactions, training new staff, and ensuring compliance with operational standards. The ideal candidate will possess strong communication skills and a passion for customer service. Join a vibrant team where your contributions are valued and recognized, and help create memorable shopping experiences for beauty enthusiasts. If you thrive in a dynamic environment and enjoy working with people, this opportunity is perfect for you.

Qualifications

• 2 years of relevant experience or equivalent combination preferred.
• Proven ability to delegate, multi-task, and problem-solve.

Responsibilities

• Ensure exceptional service by providing a guest-friendly environment.
• Assist in training new cashiers and cross-training associates.

Skills

POS systems

Communication Skills

Collaboration Skills

Customer Relationship Building

Adaptability

Education

High school diploma

Tools

Apple devices

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions are valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, focusing on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with register functions, associate exit inspections, and cashier chat in/outs, requiring a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and contributing to achieving goals.

PRINCIPAL DUTIES & RESPONSIBILITIES

(*Essential Job Functions)

The LC champions Ulta Beauty’s mission, vision, and values, performing the following duties and responsibilities, as well as other projects/duties as assigned:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging guests, personalizing service, and recommending products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Pair guests with associates for makeup applications, skincare analysis, and product demonstrations to drive sales and improve guest experience.
• Book appointments and support in-store events to deliver an unrivaled guest experience while meeting sales goals.
• Maintain replenishment, organization, and cleanliness of all cashwrap displays, supplies, and impulse fixtures to ensure guest readiness.
• Maintain prompt and regular attendance.

People

• Support an inclusive environment for teammates, peers, and guests.
• Assist leadership with cashier chat ins/outs and associate exit inspections.
• Stay informed about industry trends, products, and services, and be knowledgeable about ingredients and benefits.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, encouraging store and individual credit and loyalty goals.
• Assist in training new cashiers and cross-training associates.
• Engage and influence peers to achieve productivity and performance goals.
• Drive cashier accountability in delivering a personalized Ulta Beauty experience and following systems’ prompts.
• Participate in ongoing training to enable professional development and drive sales.
• Collaborate with managers and staff to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions properly, including returns and media control, according to company policies.
• Perform register open/close functions as directed.
• Maintain store standards and cleanliness throughout the store.
• Protect assets and minimize loss through adherence to standards and procedures.
• Execute other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years of relevant experience or equivalent combination preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience addressing guest concerns professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and Apple devices.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build customer relationships.
• Adaptability under pressure and in ambiguous situations.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older to hold the Lead Cashier role.

WORKING CONDITIONS

• Mobility throughout the store during shifts.
• Frequent bending, pulling, pushing, crouching, stooping, reaching.
• Frequent lifting up to 25 lbs.
• Continuous manipulation of objects during shifts.

If an associate has a disability preventing essential job functions, the Company will engage in an interactive process to determine reasonable accommodations. Ulta Beauty is an Equal Opportunity employer and encourages applicants from underrepresented backgrounds, prohibiting discrimination based on race, color, religion, sex, gender identity, sexual orientation, age, disability, and other protected statuses.