Lead Cashier

Pilot Company; Perryville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated team members to join their dynamic environment. This role involves leading a team of cashiers while ensuring smooth processing of transactions and delivering top-notch customer service. You will be responsible for maintaining a clean and organized work area, handling guest complaints, and supporting various travel center functions. If you are passionate about providing excellent service and enjoy working in a fast-paced setting, this opportunity is perfect for you. Join a company that values its people and is committed to keeping North America moving.

Qualifications

• Experience in cash handling and customer service is essential.
• Ability to lead a team and resolve conflicts effectively.

Responsibilities

• Lead cashiers in processing transactions and ensuring service quality.
• Handle guest complaints and maintain a clean work area.

Skills

Cash Handling

Customer Service

Conflict Resolution

Team Leadership

Education

High School Diploma

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pay Rates Starting between: $15.00 - $22.65 / hour

The purpose of this job is to process merchandise and fuel transactions.

Essential Functions include:

1. Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
2. Complete end-of-shift reports and close out procedures.
3. Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco).
4. Maintain an organized and clean work area.
5. Use suggested selling methods to promote and sell products.
6. Ensure quality service is delivered to every guest.
7. Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
8. Complete Western Union transactions, customer refunds, and other more complex transactions.
9. Determine break schedules and team member placement during shift.
10. Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
11. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
12. Ensure all activities are in compliance with rules, regulations, policies, and procedures.