Lead Case Manager, Program Quality & Training

Catholic Charities; Maryland; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Robust professional development

Medical, dental, vision insurance

Retirement plan with company match

Paid time off and holidays

Employee referral bonus

Tuition assistance

Job summary

Catholic Charities of the Archdiocese of Washington is seeking a Lead Case Manager to improve the well-being of current or formerly homeless individuals and families through case management and coordination of community resources.

The role supports program operations, staff training, and program development while ensuring compliance with contract/grant requirements and agency practices. Monday–Friday schedule.

Qualifications

• Master’s degree in Social Work with LGSW or LPC.
• Bachelor’s degree in Human Services or Psychology with four years of work experience.
• Two years of experience with homeless or mental health/substance abuse populations.

Responsibilities

• Work with Manager of Social Work to ensure contract compliance and quality standards.
• Monitor client files in HMIS and HMIS-related systems for completeness and data quality.
• Lead client file reviews and report findings to leadership.
• Facilitate client satisfaction surveys and staff training sessions.
• Coordinate intake referrals and assign cases to Case Management staff.
• Provide crisis intervention and coordinate services for families and individuals.
• Complete program reports and maintain statistical data to meet standards.

Skills

Driving

Office 365

Education

MSW with LGSW/LPC

B.A. in Human Services or Psychology (4 yrs exp)

Job description

Catholic Charities of the Archdiocese of Washington is seeking a Lead Case Manager to improve the well-being of current or formerly homeless individuals and families through case management and coordination of community resources.

The role supports program operations, staff training, and program development while ensuring compliance with contract/grant requirements and agency practices. Monday–Friday schedule.