Case Manager I

Volunteers of America Mid-States; Johnson City (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Wellness

Financial Wellbeing

Work Culture

Training & Development

Job summary

Volunteers of America Mid-States in Johnson City, TN is seeking a Case Manager I to support veterans facing housing instability and help them achieve long-term housing stability through supportive services and connections to community resources.

The role emphasizes collaboration with VA benefits, outreach to veterans, and coordination with SSVF teams to empower families while aligning with VOA’s values of commitment, compassion, and integrity.

Qualifications

• Bachelor’s degree in social work or related field; or veteran with three years of related experience; or no degree with five years of experience.
• Demonstrated ability in family needs assessment, access to local resources, advocacy, counseling, and collaboration with service providers; commitment to project principles.
• Excellent verbal and written communication, strong organization, and creative problem‑solving skills.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time among served counties.
• Completion of required case‑management and CTI training within 90 days of hire.
• Alignment with VOA’s core values: commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Outreach to increase program awareness and recruit veteran families.
• Conduct case‑management duties, including assessment, case‑plan development/monitoring, and follow‑up activities.
• Establish linkages with agencies and service providers.
• Coordinate with VAMCs and other providers to deliver healthcare and daily living services.
• Allocate resources based on participant needs.
• Educate participants on services, rights, and supportive resources.
• Assist participants in obtaining VA benefits and other public benefits.
• Provide or refer for supportive services such as financial planning, transportation, income support, fiduciary/representative payee, legal services, childcare, and housing counseling.
• Complete documentation, progress notes, and HMIS data entry within 48 hours of contact.

Skills

Communication skills

Organization

Problem solving

Travel willingness

Case-management training

Core values alignment

Education

Bachelor’s degree in social work or related field

Veteran with three years of related experience

No degree with five years of experience

Job description

Introduction

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors, care and support for individuals with developmental disabilities, restorative justice interventions, and free HIV testing and education. Founded in 1896, VOA remains staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Our culture values flexibility, teamwork, and fun, and we offer a comprehensive benefits package to eligible employees.

Position Title

Case Manager I

Location

Johnson City, TN

Status

Full‑Time, Salary, Exempt

Program

Veteran Services

Reports To

Program Manager

Benefits

• Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short‑Term Disability
  • MetLife Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403(b) retirement plan with company matching
  • Employee discounts
  • Loan forgiveness options through federal programs
  • All company‑paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee
• Training & Development
  • VOA LEAD Program – Leadership Development Program
  • VOA University – Staff Development
  • VOA Academy – Clinical Training and Development

Job Summary and Qualifications

The SSVF program assists veterans who are homeless or at‑risk of homelessness in ending their housing crisis. The SSVF Case Manager works to help veterans achieve long‑term housing stability and self‑sufficiency through supportive services, education, and community resource connections.

• Bachelor’s degree in social work or related field; or veteran with three years of related experience; or no degree with five years of experience.
• Demonstrated ability in family needs assessment, access to local resources, advocacy, counseling, and collaboration with service providers; commitment to project principles.
• Excellent verbal and written communication, strong organization, and creative problem‑solving skills.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time among served counties.
• Completion of required case‑management and CTI training within 90 days of hire.
• Alignment with VOA’s core values: commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Outreach to increase program awareness and recruit veteran families.
• Conduct case‑management duties, including assessment, case‑plan development/monitoring, and follow‑up activities.
• Establish linkages with agencies and service providers.
• Coordinate with VAMCs and other providers to deliver healthcare and daily living services.
• Allocate resources based on participant needs.
• Educate participants on services, rights, and supportive resources.
• Assist participants in obtaining VA benefits and other public benefits.
• Provide or refer for supportive services such as financial planning, transportation, income support, fiduciary/representative payee, legal services, childcare, and housing counseling.
• Complete documentation, progress notes, and HMIS data entry within 48 hours of contact.
• Demonstrate sound clinical judgment in decision‑making.
• Culturally appropriate interaction with veterans and families.
• Participate in performance quality improvement duties and PQI committee assignments.
• Facilitate the CTI evidence‑based model.
• Collaborate with SSVF Case Managers, Intake Coordinators, and Outreach Workers; attend regular case consultation.
• Advocate for veterans, integrating cultural values into case plans.
• Serve as liaison with local HUD‑VASH teams, attend case conferencing, and coordinate locally to meet needs of both urban and rural veterans.
• Identify systemic barriers; communicate with leadership to develop solutions.
• Comply with all program policies, procedures, and COC accreditation standards.

Equal Opportunity

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.