Lead Case Manager, Permanent Supportive Housing

Father Joe's Villages; San Diego (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Father Joe's Villages seeks an experienced Director-level supervisor for Permanent Supportive Housing, overseeing Case Managers and Tenant Services Coordinators across multiple sites. You will coach staff, manage complex client cases, and ensure high-quality service delivery using Housing First and trauma-informed practices.

The role emphasizes staff development, data-driven quality improvement, and collaboration with internal teams and external partners to promote housing stability and client

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field, or an equivalent combination of education and experience.
• Minimum five (5) years of progressively responsible experience in case management, social services, or a related human services setting.
• One to two years of lead or supervisory experience supporting employee development and service delivery.
• Experience providing services to individuals and families experiencing homelessness, preferably within Permanent Supportive Housing or other housing-focused programs.
• Experience supervising, coaching, or mentoring employees in a client-centered service environment.
• Valid California driver's license required.

Responsibilities

• Supervise, coach, and develop Case Managers and Tenant Services Coordinators through regular supervision, training, mentorship, performance management, and professional growth opportunities.
• Provide hands-on support for complex client situations, including case consultation, crisis response, joint meetings, problem-solving, and service coordination.
• Facilitate Multidisciplinary Approach to Services (MAS) meetings and coordinate care planning with internal teams, property management, community providers, and external service partners.
• Promote Housing First, trauma-informed, strengths-based, and client-centered practices across all aspects of service delivery.
• Review and monitor caseloads, service plans, referrals, assessments, client documentation, and HMIS entries to ensure quality, timeliness, accuracy, and compliance.
• Conduct file reviews, documentation audits, and quality assurance activities to support adherence to organizational, contractual, and funding requirements.
• Monitor program performance, housing outcomes, and service data to identify trends, strengthen operations, and support continuous improvement efforts.
• Carry a caseload and provide direct case management services as needed to support staffing, operational needs, housing stability, and positive client outcomes.
• Foster a team culture of accountability, collaboration, continuous learning, and service excellence.

Skills

Case management

Leadership

Coaching

Supervision

Communication

Data analysis

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Equivalent combination of education and experience

Tools

HMIS

Case management databases

Microsoft Office

Job description

Father Joe's Villages seeks an experienced Director-level supervisor for Permanent Supportive Housing, overseeing Case Managers and Tenant Services Coordinators across multiple sites. You will coach staff, manage complex client cases, and ensure high-quality service delivery using Housing First and trauma-informed practices.

The role emphasizes staff development, data-driven quality improvement, and collaboration with internal teams and external partners to promote housing stability and client