Lead Case Management Specialist (9007)

The Salvation Army; Knoxville (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Vision & Dental Insurance

403b Retirement Plan

Job summary

The Salvation Army in Knoxville, TN is seeking a dedicated Case Manager to lead direct service delivery within the VA GPD Program. You will interview clients, accept referrals, and provide comprehensive, long-term case management for an assigned caseload, tailoring program plans to each client’s history and needs while ensuring compliance with funding requirements.

You will supervise and mentor a team of case management staff, develop short- and long-term goals, advocate for access to housing

Qualifications

• Bachelor’s degree in Social Work, Behavioral Science, or related field is required.
• 3–4 years of progressively responsible direct case management experience is required.

Responsibilities

• Lead worker to case management staff, interview, accept, and provide comprehensive, long-term case management services for assigned clients in the VA GPD Program.
• Develop comprehensive program plans/goals and evaluate client progress through mentoring and counseling sessions.
• Advocate for clients to obtain services to help them function in their environment.
• Ensure compliance with funding requirements and maintain HMIS records.

Skills

Interviewing

Counseling

Advocacy

Mentoring

Education

Bachelor’s degree in Social Work or related field

Tools

HMIS

Job description

Job Details

Job Location: KT-Knoxville Area Command - Knoxville, TN 37917

Job Category: Case Management

Serves as lead worker to case management staff; interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established VA GPD Program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key Responsibilities

Establishes unique comprehensive short and long-term program goals (six months or more) with eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, work history, housing history etc.; explains goals to clientin a manner that is easily understood; consistently counsels client on ways to work toward financial self-sufficiency and housing stability while in the program.Outsources clients to additional resources; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.Meets regularly with clients to discuss and evaluate their progress toward self-sufficiency goals, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; monitors compliance with lease requirements of housing provides.Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Program Director or Business Manager appropriate for submission to grantor.

Employee Benefits

• Paid Time Off
• Medical,Vision & Dental Insurance
• 403b Retirement Plan & Much More!

What we are looking for:: Education and Experience

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three to four years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, with one-year supervisory experience preferred, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.