Case Management Specialist

Salvation Army; Shreveport (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health

PTO

Aflac Policies

Retirement Plan

Holiday Pay

Job summary

The Salvation Army is seeking a case manager to interview and assess clients for the Pathway of Hope program and establish long-term, individualized goals. You will document case progress and coordinate with external resources to support clients’ stability.

Responsibilities include maintaining HMIS records, assisting with benefits access, and providing direct support to residents while promoting self-sufficiency in a shelter environment.

Qualifications

• Bachelor's degree in Social Work, Behavioral Science, or related field.
• Minimum three years of direct case management experience with social services.

Responsibilities

• Interview applicants for Pathway of Hope enrollment and assess eligibility.
• Develop long-term, client-specific goals and action plans.
• Maintain and update case records and HMIS data.
• Coordinate referrals to external services and resources.
• Provide transportation support and assist with income and benefit access.

Skills

Case management

Needs assessment

Counseling clients

Documentation

Effective communication

Multitasking

Driver responsibilities

Education

Bachelor's degree in Social Work or related field

Tools

HMIS

Job description

This position is responsible for :Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program i.e. Veteran’s Program, Rapid Re-Housing, Corps Salvage and Rehabilitation Center, Transitional Living Program, Pathway of Hope, Domestic Violence Shelter.Key Responsibilities :Interviews applicants to determine eligibility for Pathway of Hope program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.Establishes unique comprehensive long-term program goals (three months or more) for eligible clients including those in Pathway of Hope, based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.Prepares and maintains case records and logs on all Pathway of Hope assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.Plans, announces, and leads meetings with shelter residents as needed to correct procedural problems.Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.Physical Requirements & Working Conditions:Ability to meet attendance requirements.Ability to read, write, and communicate the English language.Ability to communicate clearly and effectively both orally and in writing.Ability to think clearly and quickly in order to maintain control of client caseload.Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.Work requires driving a vehicle and transporting clients where there may be discomforts associated with heavy traffic or changes in weather.Benefits:HealthVoluntary Life InsurancePTOAflac PoliciesRetirement PlanHoliday PayBachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,andThree years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resourcesorany equivalent combination of training and experience which provides the required knowledge, skills, and abilities.License & Certifications:Valid State Drivers LicenseEqual Opportunity Employer: Veterans | Disabled