Case Management Specialist (5134)

THE SALVATION ARMY A GEORGIA CORP; Miami (FL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Retirement Plan

Life Insurance

Job summary

The Salvation Army A Georgia Corp in the Miami area is seeking a case management professional to provide comprehensive services to clients in a structured life management program. You will assess needs, create long-term goals, and advocate for access to services, while coordinating with external resources to support recovery and independent living.

The role requires a Bachelor's degree in Social Work or related field and a minimum of three years of direct case management experience, with strong

Qualifications

• Bachelor's degree in Social Work or related field required or equivalent
• Three years of progressively responsible experience in direct case management services
• Experience developing individualized, long-term recovery plans and coordinating resources

Responsibilities

• Provide comprehensive case management for an assigned caseload in a life management program
• Assess client needs and develop long-term program goals and progress evaluations
• Advocate for clients to access services and resources
• Coordinate with external counseling resources as needed
• Assist clients with obtaining income, benefits and other supports
• Maintain up-to-date records and HMIS data; document progress and outcomes
• Conduct regular client meetings to review progress and motivate positive change
• Plan and facilitate life management and addiction-related classes to build coping skills
• Ensure program compliance with funding requirements and reporting standards
• Refer clients to Corps programs or other agencies as appropriate
• Complete discharge plans and maintain confidentiality of records

Skills

Case management

Client interviewing

Needs assessment

Education

Bachelor's degree in Social Work or related field

Job description

Job Details

Job Location: FLA-Miami Area Command - Miami, FL 33142

Salary Range: $26.85 Hourly

Job Category: Case Management

Schedule/Hours: M – F 8:30 a.m. – 4:30 p.m. (35 hours per week)

Responsibilities

This position is responsible for:

• Interviews, accepts, and provides comprehensive, long‑term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements.
• Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
• Establishes unique comprehensive long‑term program goals (three months or more) for eligible clients based on personality, decision‑making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Provides direct assistance in obtaining and maintaining self‑sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well‑being.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up‑to‑date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self‑awareness and provides appropriate encouragement.
• Plans, coordinates, and/or facilitates life management, behavior modification, addiction‑related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.
• Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
• Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
• Completes and articulates discharge plans to clients exiting the program.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
• Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

Physical Requirements and Working Conditions

• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5‑10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Employee Benefits

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal, & Holiday Paid Time Off
• Retirement Plan
• Life Insuranceand more!

What We Are Looking For

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND
• Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long‑term action plans for recovery utilizing a wide variety of resources OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

• Valid State Driver’s License

Equal Opportunity Employer: Veterans | Disabled