Lead Case Management Specialist

Salvation Army; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Vision Insurance

Dental Insurance

403b Retirement Plan

Job summary

The Salvation Army in Knoxville, TN seeks a lead worker to manage a caseload within the VA GPD Program. You interview clients, develop comprehensive long-term plans, mentor, counsel, advocate for services, and monitor progress to promote housing stability and self-sufficiency.

You will maintain HMIS records, ensure funding requirements are met, and collaborate with external resources and program leadership to support clients' recovery journeys.

Qualifications

• Bachelor's degree with 3–4 years direct case management experience.
• Experience accessing client needs and developing long-term recovery plans.
• Supervisory experience preferred or equivalent combination of training and experience.

Responsibilities

• Develops short- and long-term program goals for eligible clients.
• Counsels clients on financial self-sufficiency and housing stability.
• Outsources to external resources and collaborates with housing partners.
• Maintains HMIS case records and prepares progress reports.
• Ensures compliance with lease requirements and program funding.

Skills

Case management

Counseling

Mentoring

Advocacy

Interviews

Recordkeeping

Education

Bachelor's degree in Social Work, Behavioral Science, or a related field

Tools

HMIS

Job description

Serves as lead worker to case management staff; interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established VA GPD Program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.Key Responsibilities:Establishes unique comprehensive short and long-term program goals (six months or more) with eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, work history, housing history etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to work toward financial self-sufficiency and housing stability while in the program. Outsources clients to additional resources; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual. Meets regularly with clients to discuss and evaluate their progress toward self-sufficiency goals, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; monitors compliance with lease requirements of housing provides. Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Program Director or Business Manager appropriate for submission to grantor.Employee Benefits:Paid Time OffMedical,Vision & Dental Insurance403b Retirement Plan & Much More!Education and Experience:Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three to four years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, with one-year supervisory experience preferred, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.