Lead Care Scheduling & Client Relations Manager

BrightStar Care of North Spokane; Spokane (WA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Benefits Available

Job summary

BrightStar Care of North Spokane is seeking a Customer Care Manager to lead our scheduling team and ensure every visit is staffed with a qualified caregiver. This on-site role in Spokane, WA connects clients, caregivers and clinical leadership to support independent living at home.

You will coach the scheduling staff, maintain the master schedule, coordinate handoffs when a new caregiver starts, verify credentials and EVV records, and participate in after-hours on-call rotations.

Qualifications

• Experience in healthcare or home care scheduling, staffing or operations.
• Leadership or supervisory experience.
• Strong organization and follow-through when juggling many priorities.
• Clear, prompt communication by phone and email.
• Comfort with scheduling software (ABS experience is a plus).
• Positive attitude and composure in sensitive conversations.

Responsibilities

• Lead and coach the scheduling team that staffs visits.
• Keep the master schedule up to date and fill open shifts quickly.
• Build and manage the skilled schedule with the Director of Nursing.
• Coordinate smooth handoffs when a new caregiver starts.
• Check in regularly with caregivers and clients, giving recognition and support.
• Answer client and family questions quickly and follow up until resolved.
• Track caregiver credentials and visit verification (EVV) for accurate records.
• Share in the after-hours on-call rotation (nights and weekends).

Skills

Scheduling leadership

Healthcare scheduling

Leadership

Communication

Tools

ABS scheduling software

Job description

BrightStar Care of North Spokane is seeking a Customer Care Manager to lead our scheduling team and ensure every visit is staffed with a qualified caregiver. This on-site role in Spokane, WA connects clients, caregivers and clinical leadership to support independent living at home.

You will coach the scheduling staff, maintain the master schedule, coordinate handoffs when a new caregiver starts, verify credentials and EVV records, and participate in after-hours on-call rotations.