Customer Care Manager

BrightStar Care of North Spokane; Spokane (WA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Benefits Available

Job summary

BrightStar Care of North Spokane is seeking a Customer Care Manager to lead our scheduling team and ensure every visit is staffed with a qualified caregiver. This on-site role in Spokane, WA connects clients, caregivers and clinical leadership to support independent living at home.

You will coach the scheduling staff, maintain the master schedule, coordinate handoffs when a new caregiver starts, verify credentials and EVV records, and participate in after-hours on-call rotations.

Qualifications

• Experience in healthcare or home care scheduling, staffing or operations.
• Leadership or supervisory experience.
• Strong organization and follow-through when juggling many priorities.
• Clear, prompt communication by phone and email.
• Comfort with scheduling software (ABS experience is a plus).
• Positive attitude and composure in sensitive conversations.

Responsibilities

• Lead and coach the scheduling team that staffs visits.
• Keep the master schedule up to date and fill open shifts quickly.
• Build and manage the skilled schedule with the Director of Nursing.
• Coordinate smooth handoffs when a new caregiver starts.
• Check in regularly with caregivers and clients, giving recognition and support.
• Answer client and family questions quickly and follow up until resolved.
• Track caregiver credentials and visit verification (EVV) for accurate records.
• Share in the after-hours on-call rotation (nights and weekends).

Skills

Scheduling leadership

Healthcare scheduling

Leadership

Communication

Tools

ABS scheduling software

Job description

Customer Care ManagerBrightStar Care of North Spokane

Full-Time | Hourly | On-site in Spokane, WA

About Us

BrightStar Care of North Spokane provides high-quality, compassionate home care to clients in Spokane and nearby communities. We help them stay independent and live better at home. Our team values teamwork, open communication and professional growth, and we back that up with training, ongoing support and room to advance.

The Role

The Customer Care Manager connects our clients, caregivers and clinical leadership. You'll lead our scheduling team and make sure every visit is staffed with a qualified caregiver who's a good match. You'll also be a main point of contact for clients and their families. If you like solving problems, building relationships and keeping things running smoothly, this role is for you.

What You'll Do

• Lead and coach the scheduling team that staffs our HCA, CNA and caregiver visits
• Keep the master schedule up to date, match caregivers to clients and fill open shifts quickly
• Build and manage the skilled (RN/PT/OT) schedule with our Director of Nursing
• Coordinate smooth handoffs when a new caregiver starts with a client
• Check in regularly with caregivers and clients, giving recognition, feedback and support
• Answer client and family questions quickly and follow up on concerns until they're resolved
• Track caregiver credentials and visit verification (EVV) so records are accurate
• Share in the after-hours on-call rotation (nights and weekends)

What You Bring

• Experience in healthcare or home care scheduling, staffing or operations
• Leadership or supervisory experience
• Strong organization and follow-through when juggling many priorities
• Clear, prompt communication by phone and email
• Comfort with scheduling software (ABS experience is a plus)
• A positive attitude, good listening skills and composure in sensitive conversations

Bonus If You

• Have worked at a home care agency
• Have worked with Medicaid, VA or other payor authorizations
• Speak another language in addition to English

Pay & Benefits

• $27.00 - $29.00 per hour
• Benefits Available

Why You'll Love Working Here

At BrightStar Care of North Spokane, compassion and integrity come first. You'll join a supportive team that is dedicated to improving lives in our community.