Lead Card Compliance & Risk Operations

Snap Finance; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Medical coverage

Dental coverage

Vision coverage

401(k) match

Life insurance

Disability

Mental health resources

Volunteer time

Legal coverage

Job summary

Snap Finance seeks a Manager of Card Compliance Operations to lead day-to-day compliance for our credit card business, partnering with Legal, Operations, and bank partners to ensure regulatory obligations are met with precision. The role reports to Head of Card Risk & Compliance, serving as a trusted advisor across the organization.

Ideal candidates bring 5–8 years in compliance within financial services, strong knowledge of TILA/Reg Z, FDCPA, FCRA, and proven ability to drive CMS and governance

Qualifications

• Bachelor's degree required.
• 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
• Significant experience supporting U.S. consumer credit card products, including private label and/or Visa/Mastercard programs.
• Strong working knowledge of consumer financial laws and regulations (TILA/Reg Z, FCBA, FDCPA, FCRA, EFTA, UDAAP).

Responsibilities

• Oversee debt validation and cease-and-desist reviews for compliance with federal and state laws.
• Review customer complaints and support VOC submissions, identifying trends for corrective actions.
• Coordinate responses to subpoenas, record requests, and attorney inquiries.
• Coordinate responses to law enforcement requests and other regulatory demands.
• Serve as Records Custodian for regulatory, legal, and litigation matters.
• Track and close compliance issues with cross-functional partners.
• Coordinate monthly testing and information requests from bank partners.
• Review and approve Knowledge Base content for regulatory accuracy.
• Coordinate internal audits, regulatory examinations, and external requests.

Skills

Regulatory compliance

Subpoenas handling

FDCPA knowledge

Analytics

Cross-functional collaboration

Regulatory reporting

Education

Bachelor's degree

Job description

Snap Finance seeks a Manager of Card Compliance Operations to lead day-to-day compliance for our credit card business, partnering with Legal, Operations, and bank partners to ensure regulatory obligations are met with precision. The role reports to Head of Card Risk & Compliance, serving as a trusted advisor across the organization.

Ideal candidates bring 5–8 years in compliance within financial services, strong knowledge of TILA/Reg Z, FDCPA, FCRA, and proven ability to drive CMS and governance