Card Compliance Ops Manager (Remote) – FinTech Risk Leader

Snap Finance; Illinois; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental & vision coverage

401K with company match

Company-paid life insurance

Disability coverage

Mental health resources

Volunteer time off

Job summary

Snap Finance is seeking an experienced Manager of Card Compliance Operations to lead the day-to-day compliance and legal support for our credit card business. You will partner with Legal, Operations, and bank partners to ensure regulatory obligations are met with precision and consistency.

This role can be performed remotely within the Continental United States, with preference for candidates in Salt Lake City or Chicago metro areas, emphasizing regulatory excellence and risk mitigation.

Qualifications

• Minimum 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
• Significant experience supporting U.S. consumer credit card products (private label and Visa/Mastercard).
• Strong knowledge of consumer financial laws and regulations (TILA/Reg Z, FCBA, FDCPA, FCRA, EFTA, UDAAP).
• Experience handling subpoenas, attorney correspondence, search warrants, and document production.
• Familiarity with bank partner oversight and regulatory expectations in fintech.
• Excellent written and verbal communication with the ability to influence stakeholders.
• Proven ability to build cross-functional relationships and exercise sound regulatory judgment.

Responsibilities

• Manage debt validation and cease-and-desist reviews per applicable laws.
• Review and respond to customer complaints; support VOC submissions and drive corrective actions.
• Coordinate responses to subpoenas, records requests, attorney inquiries, and other legal processes.
• Review and fulfill law enforcement requests, including search warrants and other demands.
• Serve as Records Custodian for regulatory, legal, and litigation matters.
• Track, review, and close compliance issues with cross-functional partners.
• Coordinate monthly bank-partner reporting, dashboards and governance materials.
• Manage monthly testing and information requests from bank partners.
• Review and approve Knowledge Base content for regulatory accuracy.
• Coordinate internal audits, regulatory examinations, and external requests.
• Provide day-to-day compliance consultation to business partners.
• Partner with Legal, Risk, Operations, Product, Customer Service and bank partners to meet obligations.
• Identify opportunities to improve CMS processes and strengthen controls.

Skills

5–8 years experience

Regulatory knowledge

Legal requests management

Subpoenas & documents

Bank partner oversight

Written & verbal comms

Cross-functional collaboration

Analytical mindset

Prioritization under regulation

Education

Bachelor’s degree

CRCM designation

Job description

Snap Finance is seeking an experienced Manager of Card Compliance Operations to lead the day-to-day compliance and legal support for our credit card business. You will partner with Legal, Operations, and bank partners to ensure regulatory obligations are met with precision and consistency.

This role can be performed remotely within the Continental United States, with preference for candidates in Salt Lake City or Chicago metro areas, emphasizing regulatory excellence and risk mitigation.