Lead Cannabis Retail Sales & Training Coach

Live Parallel; Columbus (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits (medical/vision

401k with company match

Job summary

Live Parallel in Columbus, OH is seeking a Lead Retail Sales Associate/Lead Budtender who drives customer experience and sales by coaching staff, modeling exceptional service, and aligning daily actions with business goals.

As a product and industry expert, you will guide customers with cannabis recommendations, manage training, and act as Manager on Duty when needed; Parallel operates NETA, Surterra Wellness, and Goodblend, with a strong growth culture.

Qualifications

• Age 21 or over.
• High School Diploma or equivalent.
• Valid Government-Issued Photo ID.
• 2+ years experience in a retail or a similar customer-facing environment where sales and service are critical.
• Demonstrated ability to drive sales results and influence others.
• Flexible availability, including evenings, weekends, and holidays.
• Strong attention to detail with the ability to multitask, plan, and manage time effectively.
• Excellent communication and interpersonal skills.
• Ability to de-escalate and resolve customer concerns professionally.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as training ambassador: support new hire orientation, new product launch education, and skill development of the team.
• Coach associates on consultative selling techniques, cross-selling, and upselling to maximize customer value and store performance.
• Partner with the Store Manager to communicate key business results, sales goals, and performance metrics to the team; reinforce actions that drive success.
• Assume the role of Manager on Duty as needed, responsible for operational tasks including opening/closing, banking, and store security.
• Model best-in-class service that consistently exceeds customer expectations and builds long-term relationships.
• Provide customers and caregivers with expert cannabis recommendations, including therapy goals, product effects, dosing, and methods of consumption.
• Participate in the patient intake process, entering and maintaining appropriate records in compliance with privacy and regulatory standards.
• Accurately process and complete customer transactions using point-of-sale systems.
• Appropriately resolve customer concerns, inspiring long-term loyalty and trust in our brands.
• Support merchandising and promotional execution, ensuring displays and product knowledge align with current campaigns.
• Maintain accurate records of all activities in accordance with state and federal regulations.
• Foster a positive team culture built on collaboration, accountability, and continuous improvement.
• Perform other related duties, responsibilities, or special projects as assigned to support overall store operations and business success.

Skills

Sales skills

Customer service

Communication

Time management

Flexibility

De-escalation

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Live Parallel in Columbus, OH is seeking a Lead Retail Sales Associate/Lead Budtender who drives customer experience and sales by coaching staff, modeling exceptional service, and aligning daily actions with business goals.

As a product and industry expert, you will guide customers with cannabis recommendations, manage training, and act as Manager on Duty when needed; Parallel operates NETA, Surterra Wellness, and Goodblend, with a strong growth culture.