Lead Budtender & Cannabis Retail Coach

Live-Parallel; Franklin (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401k

Tuition reimbursement

Pet insurance

Parallel Cares program

Job summary

Parallel is seeking a Lead Retail Sales Associate/Lead Budtender in Massachusetts to drive customer experience and sales results at the store level. You will model exceptional service, coach the team, manage operations, and ensure compliance with regulations.

The role requires 2+ years in retail or customer-facing environments, strong communication skills, and flexibility for evenings/weekends. You will also handle training, product education, and POS transactions to support store goals.

Qualifications

• Age 21 or over.
• High School Diploma or equivalent.
• Valid Government-Issued Photo ID.
• 2+ years experience in a retail or customer-facing environment.
• Demonstrated ability to drive sales results and influence others.
• Flexible availability, including evenings, weekends, and holidays.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as training ambassador: support new hire orientation, new product launch education, and skill development of the team.
• Coach associates on consultative selling techniques, cross-selling, and upselling to maximize customer value and store performance.
• Partner with the Store Manager to communicate key business results, sales goals, and performance metrics to the team; reinforce actions that drive success.
• Assume the role of Manager on Duty as needed, responsible for operational tasks including opening/closing, banking, and store security.
• Model best-in-class service that consistently exceeds customer expectations and builds long-term relationships.
• Provide customers and caregivers with expert cannabis recommendations, including therapy goals, product effects, dosing, and methods of consumption.
• Participate in the patient intake process, entering and maintaining appropriate records in compliance with privacy and regulatory standards.
• Accurately process and complete customer transactions using point-of-sale systems.
• Appropriately resolve customer concerns, inspiring long-term loyalty and trust in our brands.
• Support merchandising and promotional execution, ensuring displays and product knowledge align with current campaigns.
• Maintain accurate records of all activities in accordance with state and federal regulations.
• Foster a positive team culture built on collaboration, accountability, and continuous improvement.
• Perform other related duties, responsibilities, or special projects as assigned to support overall store operations and business success.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office

Time management

Leadership

Flexibility

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Parallel is seeking a Lead Retail Sales Associate/Lead Budtender in Massachusetts to drive customer experience and sales results at the store level. You will model exceptional service, coach the team, manage operations, and ensure compliance with regulations.

The role requires 2+ years in retail or customer-facing environments, strong communication skills, and flexibility for evenings/weekends. You will also handle training, product education, and POS transactions to support store goals.