Lead Cannabis Retail & Training Coach

Renew Cannabis Co.; Franklin, Northern (MA, KY); Hybrid; USD 26,000 - 35,000; Full time

Benefits offered by this job

Employee discount

Full medical/vision/dental benefits

401k with company match

Paid time off

Job summary

Parallel is seeking a Lead Retail Sales Associate/Lead Budtender in Franklin, MA to drive customer experience and sales results. You will coach the team, model exceptional service, and help translate daily actions into business outcomes.

As a product and industry expert, you will provide cannabis recommendations, support patient intake and records, and oversee operations with the Store Manager to ensure accurate transactions and compliance.

Qualifications

• Age 21+ and over

Responsibilities

• Act as training ambassador: support new hire orientation, product launch education, and skill development of the team.
• Coach associates on consultative selling, cross-selling, and upselling to maximize customer value and store performance.
• Partner with the Store Manager to communicate key business results, sales goals, and performance metrics to the team; reinforce actions that drive success.
• Assume the role of Manager on Duty as needed, responsible for opening/closing, banking, and store security.
• Model best-in-class service that consistently exceeds customer expectations and builds long-term relationships.
• Provide customers and caregivers with expert cannabis recommendations, including therapy goals, product effects, dosing, and methods of consumption.
• Maintain accurate records of all activities in accordance with state and federal regulations.
• Accurately process and complete customer transactions using point-of-sale systems.
• Support merchandising and promotional execution, ensuring displays and product knowledge align with campaigns.
• Foster a positive team culture built on collaboration and accountability.
• Perform other related duties or special projects as assigned.

Skills

Customer service

Sales results

Communication

Leadership

Time management

Team training

De-escalation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Parallel is seeking a Lead Retail Sales Associate/Lead Budtender in Franklin, MA to drive customer experience and sales results. You will coach the team, model exceptional service, and help translate daily actions into business outcomes.

As a product and industry expert, you will provide cannabis recommendations, support patient intake and records, and oversee operations with the Store Manager to ensure accurate transactions and compliance.