Lead, Candidate Experience & Interview Ops

crusoe; Sunnyvale (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity packages

Paid time off

Health, dental & vision insurance

401(k) Retirement plan with company 4%

Parental leave

Volunteer time off

Daily meals allowance

Commuter benefits

Job summary

Crusoe is seeking a Manager, Candidate Experience to lead Crusoe’s Technical hiring coordination. You’ll manage Recruiting Coordinators, shaping a reliable and high-velocity interview process across our Technical Recruiting org. Join a team building the future of AI infrastructure.

You will guide capacity planning, SLA adherence, and workflow optimization while partnering with recruiters and hiring managers to preempt bottlenecks and drive scalable experiences for candidates and teams.

Qualifications

• 5+ years in the recruiting coordination or operations field at a high growth tech company
• 2+ years in a leadership role managing team performance and metrics
• Exceptional organization, communication, and follow-through
• Comfortable owning both execution and process building
• High operational rigor; thrives in fast-moving, ambiguous environments
• Strong familiarity with Ashby (or similar ATS)

Responsibilities

• Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials
• Provide a high-attention to detail for the teams coordination work ensuring team SLA’s are being met and identify any improvement opportunities to workflows and capacity
• Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene
• Elevate scalable, compliant and personalized approach to candidate and hiring team experience, leading initiatives (example: candidate & partnership surveys) to continuously raise the bar
• In partnership with the Sr. Manager, build out coordination team capacity model and ensure team SLA’s are being met; identify any improvement opportunities to workflows and capacity
• Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them
• Troubleshoot complex bottlenecks
• Partner with recruiting leadership to grow the team: hire for IC Coordinators, onboard them, and set them up for success

Skills

Recruiting coordination

Leadership

Organization

Communication

Tools

Ashby ATS

Workday HRIS

Coder Pad

Metaview

Glassdoor/Indeed

Job description

Crusoe is seeking a Manager, Candidate Experience to lead Crusoe’s Technical hiring coordination. You’ll manage Recruiting Coordinators, shaping a reliable and high-velocity interview process across our Technical Recruiting org. Join a team building the future of AI infrastructure.

You will guide capacity planning, SLA adherence, and workflow optimization while partnering with recruiters and hiring managers to preempt bottlenecks and drive scalable experiences for candidates and teams.