Lead Call Center Supervisor - Coaching, QA & Compliance

Maximus; Tysons (VA); On-site; USD 54,000 - 62,000; Full time

Job summary

Maximus seeks a Call Center Supervisor to lead a team of agents, ensure quality standards, coach staff, and partner with HR for staffing decisions. You will develop schedules, monitor performance, and implement process improvements in a fast-paced environment.

The role requires a Bachelor's degree and 3–5 years of relevant experience, with duties that include wage-hour compliance, coaching, and handling escalations during 8:00am–5:00pm PT.

Qualifications

• Bachelor's degree in related field required.
• 3–5 years of relevant professional experience required.
• Willingness to work 8:00am–5:00pm Pacific Time (PT).
• Willingness to accept a limited service position.

Responsibilities

• Supervise the work of call center staff to ensure adherence to quality standards and deadlines.
• Interview and recommend hiring and promotion of staff with HR collaboration.
• Develop work schedules and assign duties for efficiency.
• Evaluate performance and take appropriate personnel actions with HR.
• Provide coaching and identify training needs.
• Ensure compliance with Wage & Hour policy.

Skills

Leadership experience

Call center

Coaching

People management

Education

Bachelor's degree in related field

Equivalent combination of education and experience

Job description

Maximus seeks a Call Center Supervisor to lead a team of agents, ensure quality standards, coach staff, and partner with HR for staffing decisions. You will develop schedules, monitor performance, and implement process improvements in a fast-paced environment.

The role requires a Bachelor's degree and 3–5 years of relevant experience, with duties that include wage-hour compliance, coaching, and handling escalations during 8:00am–5:00pm PT.