Call Center Team Lead for NJ SBE – Quality & Coaching

Maximus; Frankfort (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Maximus is seeking Limited Service Call Center Supervisors to lead a team of customer service representatives and ensure quality, service levels, and productivity for the NJ SBE program.

The role includes coaching, staffing, performance management, and collaboration with Talent Acquisition and HR. It is a temporary position with anticipated end date in February 2027 and requires flexible hours during Open Enrollment.

Qualifications

• Bachelor's degree in related field required.
• 3-5 years of relevant professional experience required.
• NJ SBE program experience preferred.

Responsibilities

• Supervise call center staff to ensure quality and deadlines.
• Coach and manage performance; support staffing and scheduling.
• Analyze performance trends and identify improvement opportunities.
• Ensure compliance with Wage & Hour and company policies.
• Assist with escalated issues and partner with HR on employee relations.

Skills

Leadership

Call Center

Coaching

Staffing

Performance management

Analytical

Communication

Education

Bachelor's degree

Job description

Maximus is seeking Limited Service Call Center Supervisors to lead a team of customer service representatives and ensure quality, service levels, and productivity for the NJ SBE program.

The role includes coaching, staffing, performance management, and collaboration with Talent Acquisition and HR. It is a temporary position with anticipated end date in February 2027 and requires flexible hours during Open Enrollment.