Contact Center Team Leader — Grow & Empower

Morris-Jenkins; Charlotte (NC); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid time off, including 8 paid holidays

Opportunities for advancement

Ability to lead and influence company change

Job summary

A leading service provider in Charlotte, North Carolina, seeks an experienced Contact Center Supervisor. In this role, you will supervise and coach your team, review employee performance, and implement process improvements. The ideal candidate will have at least three years of supervisory experience, demonstrate strong leadership abilities, and possess excellent communication skills. This position offers a salary between $75,000 and $80,000, along with opportunities for growth and development within the company.

Qualifications

• At least three years of supervisory/management experience.
• Ability to write reports and professional correspondence.
• Proven leadership success in developing and motivating a team.

Responsibilities

• Review employee performance, set goals, and provide feedback.
• Communicate with other departments for employee support.
• Help the team adapt to changes in processes.

Skills

Leadership

Communication

Customer Orientation

Organizational Skills

Problem Solving

Education

High School diploma or GED equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows-based PC environment

Job description

A leading service provider in Charlotte, North Carolina, seeks an experienced Contact Center Supervisor. In this role, you will supervise and coach your team, review employee performance, and implement process improvements. The ideal candidate will have at least three years of supervisory experience, demonstrate strong leadership abilities, and possess excellent communication skills. This position offers a salary between $75,000 and $80,000, along with opportunities for growth and development within the company.