Call Center Supervisor/Mgr

Moore Water & Air; Wilmington (DE); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Paid Time Off

Opportunities for Advancement

Awards and Recognition

Job summary

Rainsoftcarolinas, based in Wilmington, DE, is seeking a Call Center Supervisor/Mgr to lead a team of agents. This full-time role focuses on development, coaching, and performance management to exceed client goals. You will ensure team efficiency and quality of service while fostering a motivating work environment.

The position offers competitive pay, paid time off, and opportunities for growth. Candidates should possess strong management skills and a customer-centric approach.

Qualifications

• 3+ years of management experience preferred.
• Call center experience preferred.
• Dynamic personality with focus on customer service.

Responsibilities

• Ensure team meets company and client expectations.
• Generate qualified appointments with homeowners.
• Develop coaching plans based on employee need.
• Train and motivate agents to exceed performance goals.

Skills

Management experience

Call Center experience

Excellent communication skills

Customer service focus

Organizational skills

Job description

Pay

Pay: $41,000.00 - $48,000.00 per year

Job Overview

Moore Water and Air is the local distributor for Rainsoft systems, since 1983. Rainsoft is an international company that was founded 1953 and headquartered in Roselle, Illinois. We are one of the nation's largest American manufacturers of water treatment systems. We are also a Service Provider for The Home Depot and are represented in over 8 Home Depot Stores in Eastern North and South Carolina. We are currently seeking a Call Center Supervisor/Mgr to lead a team of Call Center Agents. This is a key position for our company. You will develop, coach, and manage a team of talented Agents to exceed client and company goals. This is a full-time salary position with additional commissions.

Responsibilities

• Ensure your team is meeting all company and client expectations in all areas of performance, quality, and compliance.
• Generate qualified appointments with homeowners in NC and SC.
• Confirm and dispatch appointment to our outside sales team.
• Develop and execute coaching plans based on employee need as directed by upper management.
• Train, develop, and motivate your agents to exceed set performance goals.
• Create and maintain a motivating and positive working environment.
• Utilize monitoring systems to effectively evaluate and impact performance.

Benefits

• Competitive Pay and Benefits
• Paid Time Off
• National and International Conventions
• Opportunities for Advancement and Growth
• Awards and Recognition

Requirements

• 3+ Years of Management experience preferred
• Call Center experience preferred
• Energy and Enthusiasm
• Excellent written and verbal communication skills
• Dynamic personality with focus on customer service and motivational skills
• Superior organization/time management skills
• Flexible scheduling to cover morning, evening and weekend shift requirements.

Apply Now

Job Type: Full-time

Work Location: In person