Lead Call Center Associate — Recruiting & Metrics

Staffmark Group; BLOOMINGTON (MN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision + Life

Optional 401(k)

Good weekly paychecks

Backed by Staffmark

Job summary

Staffmark Group in Bloomington, MN is hiring a Call Center Associate to lead a team and drive customer satisfaction. The role involves recruiting participants for market research, coaching staff, and ensuring timely, accurate data collection.

Compensation is $20.00-$21.00 per hour with daytime shifts (8am-4pm or 9am-5pm). Ideal candidates have 1+ year in a call center with leadership experience, strong communication skills, and proficiency with Microsoft Office, CRMs, and dialers.

Qualifications

• High school diploma or GED; college classes are a bonus.
• 1+ year in a call center, plus experience leading or supervising a team.
• Strong coaching and motivational skills.
• Ability to stay calm under pressure and solve problems.
• Tech confidence with Microsoft Office, CRMs, and dialers.
• Able to juggle priorities in a fast-paced setting.
• Strong attention to detail and quality work.
• Dependability to lead by example.

Responsibilities

• Recruit, manage projects and lead with urgency while maintaining quality customer service.
• Ensure data collected is reliable and aligns with project schedules.
• Assist in data entry tasks including label making, screener entry, and report population.

Skills

Coaching leadership

Customer service

Communication

Time management

Data entry

Team motivation

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Dialers

Job description

Staffmark Group in Bloomington, MN is hiring a Call Center Associate to lead a team and drive customer satisfaction. The role involves recruiting participants for market research, coaching staff, and ensuring timely, accurate data collection.

Compensation is $20.00-$21.00 per hour with daytime shifts (8am-4pm or 9am-5pm). Ideal candidates have 1+ year in a call center with leadership experience, strong communication skills, and proficiency with Microsoft Office, CRMs, and dialers.