Evening Sales Call Center Representative – Lafayette

Staffmark Group; Lafayette (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits including med/d

Life Insurance and Disability

Optional 401(k) Plan

Sales Career Opportunities

Job summary

Staffmark Group in Lafayette, LA is hiring a Call Center Representative to handle inbound and outbound calls, document interactions, and support customer servicing across multiple channels. The role emphasizes accuracy, empathy, and effective communication in a high-volume environment.

You will use CRM systems to update records, meet sales-related goals, and provide timely information to customers about products and services.

Qualifications

• High school diploma or GED preferred.
• Experience with sales goals and CRM systems is beneficial.
• Strong verbal communication and active listening required.

Responsibilities

• Answer incoming calls and document customer interactions accurately.
• Provide customized communication services to clients nationwide.
• Assist with housing authority inquiries, maintenance requests, and general information.
• Process healthcare-related messages, appointment requests, and urgent communications.
• Support safety hotline operations involving students, parents, and school personnel.
• Handle calls related to government agencies and public service programs.
• Document reports involving adult and child protective services concerns.
• Route messages and raise urgent matters according to established procedures.
• Communicate through phone, email, and text platforms as needed.

Skills

Verbal communication

Active listening

Rapport building

Phone etiquette

Education

High school diploma or GED

Sales/training in communications

Tools

CRM software

Sales applications

Job description

Staffmark Group in Lafayette, LA is hiring a Call Center Representative to handle inbound and outbound calls, document interactions, and support customer servicing across multiple channels. The role emphasizes accuracy, empathy, and effective communication in a high-volume environment.

You will use CRM systems to update records, meet sales-related goals, and provide timely information to customers about products and services.