Lead Café Manager — High-Volume Resort Hospitality

Grandover Resort & Spa, a Wyndham Grand Hotel; Greensboro (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Disability Insurance

401(k) with employer match

Uniforms provided

Employee Referral Bonus Program

Job summary

Café East at Grandover Resort in Greensboro, NC is seeking an experienced Assistant Café Manager to lead daily operations and deliver exceptional guest experiences in a fast-paced, high-volume setting. The ideal candidate will be a hands-on leader with strong food and beverage knowledge, proven staff development skills, and the ability to coach and motivate a team while managing labor and costs.

Open availability, including weekends and holidays, and a minimum of two years of restaurant

Qualifications

• Minimum 2 years of restaurant management or supervisory experience in a high-volume environment.
• Strong knowledge of bar operations, food and beverage service, and menu development.
• Proven ability to lead, train, and motivate a team in a dynamic, fast-paced setting.
• Excellent communication, organizational, and problem-solving skills.
• Open availability, including weekends and holidays, as required by resort operations.

Responsibilities

• Oversee daily operations of Café, ensuring excellence in service, quality, and guest satisfaction.
• Lead, coach, and train team members to deliver consistent, high-quality service and uphold resort standards.
• Develop and implement effective staff training programs to enhance product knowledge, service skills, and operational efficiency.
• Provide ongoing coaching and mentorship to support employee growth and career development.
• Manage scheduling, labor costs, and shift coverage to maintain smooth and efficient operations.
• Maintain strong knowledge of all menu offerings, including food, beverage, and bar operations.
• Address guest inquiries and complaints promptly and professionally, ensuring appropriate resolutions.
• Oversee cleanliness, safety, and compliance with health and resort standards across all areas of the restaurant.
• Manage inventory levels, order supplies, and assist with cost control, reporting, and operational problem-solving.
• Collaborate with resort leadership to identify improvement opportunities and implement best practices.

Skills

Restaurant management

Team leadership

Staff training

Customer service

Operational planning

Education

High school diploma

Job description

Café East at Grandover Resort in Greensboro, NC is seeking an experienced Assistant Café Manager to lead daily operations and deliver exceptional guest experiences in a fast-paced, high-volume setting. The ideal candidate will be a hands-on leader with strong food and beverage knowledge, proven staff development skills, and the ability to coach and motivate a team while managing labor and costs.

Open availability, including weekends and holidays, and a minimum of two years of restaurant