Lead Café & Guest Experience Manager

Quiet Capital; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Salary range

Paid time off

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Regular coffee program

Team social events

Free Blank Street swag

Job summary

Blank Street is seeking a General Manager in Boston to own store operations, lead by example behind the bar, and drive exceptional customer experiences.

You will hire, train, and mentor team members, manage scheduling and labor compliance, and ensure product quality and inventory controls meet company standards. The role emphasizes leadership, financial acumen, and community engagement.

Qualifications

• Experience hiring, developing and managing hospitality teams.
• Experience managing inventory and supply chain ordering.
• Love for coffee and customer service.
• Experience working in a unionized environment is a plus.
• Strong knowledge of specialty coffee, espresso and equipment is a must.
• Strong decision making and multi-taking skills.
• Strong interpersonal communication skills.

Responsibilities

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule.
• Create and publish staff schedules according to state and local labor laws.
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time.
• Recruit super star talent in collaboration with the People Team.
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed.
• Ensure coffee accreditations are handled on time for new employees in line with company standards.
• Work to maintain the very best team engagement scores.

Skills

Hospitality team management

Team leadership

Customer service

Inventory management

Scheduling

Staff development

Communication

Job description

Blank Street is seeking a General Manager in Boston to own store operations, lead by example behind the bar, and drive exceptional customer experiences.

You will hire, train, and mentor team members, manage scheduling and labor compliance, and ensure product quality and inventory controls meet company standards. The role emphasizes leadership, financial acumen, and community engagement.