Lead Butler - GVR

Station Casinos; Henderson (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Station Casinos in Henderson, NV seeks a courteous Butler to serve as the primary link between luxury guests and the resort, coordinating special arrangements and services during their stay with professionalism and discretion.

The role requires experience in high-end luxury hospitality, excellent customer service, and the ability to work varied shifts, including weekends and holidays, while maintaining a polished appearance and strong teamwork.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as a Butler or similar role.
• Must be able to communicate effectively with Guests and Team Members.
• Experience with beverage service.
• Must be able to work varied shifts, including weekends and holidays.
• Must maintain discretion with guest information.

Responsibilities

• Serve as the link between guests and the resort for special arrangements.
• Coordinate guest requests during their stay.
• Provide courteous, efficient service with discretion.
• Uphold company standards and procedures.

Skills

Customer service

Interpersonal skills

Discretion

Professional appearance

Communication

Education

High School diploma or equivalent

Job description

Job Description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.
• High School diploma or equivalent.
• Must be able to effectively communicate with Guests, Team Members and Management.