Lead Business Operations & Strategy Consultant

Truist; Richmond (VA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid holidays

Vacation & sick days

Job summary

Truist is seeking a senior operations leader to drive the optimization and transformation of business operations across cross-functional initiatives. The role partners with senior leaders to align priorities, accelerate modernization, and enable continuous improvement with data, automation, and AI-enabled capabilities.

The position requires a minimum of 10 years in business operations, a Bachelor's degree or equivalent, and in-office work five days a week in Truist hubs.

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Oversees cross-functional, complex technology projects.
• Identifies, designs, and implements advanced process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyses, and reports on key performance metrics to drive continuous operational improvements.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and strategic improvement plans to executive stakeholders.
• Provides project leadership, mentorship, and development opportunities to team members and junior professionals.

Skills

Microsoft Office

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Leads the optimization and transformation of business operations by orchestrating complex, cross-functional initiatives, leveraging data, automation, and AI-driven capabilities to improve efficiency, decision-making, and customer outcomes. Partners with senior leaders across business, technology, data, and operations to align strategic priorities, accelerate modernization, enable continuous improvement, and drive sustainable enterprise value creation through innovative ways of working.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

THIS POSITION WILL BE IN OFFICE 5 DAYS A WEEK IN ONE OF OUR TRUIST HUBS

Essential Duties And Responsibilities

• Oversees cross-functional, complex technology projects.
• Identifies, designs, and implements advanced process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyses, and reports on key performance metrics to drive continuous operational improvements.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and strategic improvement plans to executive stakeholders.
• Provides project leadership, mentorship, and development opportunities to team members and junior professionals.

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• Bachelor’s degree in business administration, technology, or related field; advanced degree preferred.
• Demonstrated expertise in banking and fintech ecosystems, including digital banking, payments, lending, deposits, and emerging industry trends, with the ability to translate market innovation into business value.
• 3. Knowledge of modern technology architectures and AI-enabled operating models, including cloud-native platforms, APIs, event-driven design, intelligent automation, advanced analytics, and product-based delivery models.

To comply with the State of Virginia pay transparency statute and for work locations in Virginia only, the annual base salary for this position is $150K-$200K

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work