Lead BAS Technician Field Expert & Team Leader

divcon

Phoenix (AZ)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Disability Insurance

Flexible PTO

Travel Per Diem

Job summary

Divcon in Phoenix, AZ is seeking a Lead Service Technician to provide on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. This role emphasizes hands-on field work, ensuring customer systems operate reliably and efficiently in line with Divcon standards.

You will lead technicians, assist with quotes, and coordinate with Field Service Manager and VP of Service to identify training opportunities to grow technical aptitude. Travel within the region is required.

Qualifications

6+ years experience with Delta Controls (preferred) or similar BAS platforms.
Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
Advanced networking knowledge (IP addressing, BACnet, MSTP).
Ability to read wiring diagrams, control drawings, and point lists.
Strong troubleshooting skills and mechanical/electrical aptitude.
Excellent communication skills and ability to interact professionally with customers.
Strong attention to detail, organization, and documentation accuracy.
Valid driver’s license and ability to travel locally.
Experience with remote monitoring platforms or service desk support environment
Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
Strong leadership skills with the ability to motivate, develop, and hold team members accountable.
Strong training and coaching skills with the ability to effectively develop employees and support continuous learning

Responsibilities

Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
Perform firmware updates, configuration changes, and minor programming adjustments as directed.
Conduct scheduled preventative maintenance, system inspections, and health checks.
Identify failing or at‑risk components and recommend corrective actions.
Assist with system optimization to improve performance, reliability, and energy efficiency.
Serve as Divcon’s on‑site representative, maintaining a professional and customer‑focused approach at all times.
Clearly explain system issues, findings, and corrective actions to customers in non‑technical terms.
Coordinate with customers regarding access, scheduling, and service completion.
Accurately document service activities, findings, and resolutions in Divcon’s service management system.
Record parts usage, system changes, and follow‑up recommendations.
Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
Support handoff between project completion and ongoing service contracts.
Participate in knowledge sharing and continuous improvement initiatives.
Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
Suggest training courses (both external and internal) to leadership team for technicians.
Assist office team in quoting new service work opportunities