Lead Field Service Tech – Building Automation Expert

Divcon Controls; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Medical/Dental/Vision insurance

401K with employer match

Disability coverage

Flexible PTO

Field travel benefits

Job summary

Divcon Controls in Salt Lake City, UT is seeking a Lead Service Technician to deliver on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. This hands-on role requires strong technical aptitude and a customer-focused approach to ensure reliable operation and adherence to Divcon standards.

You will lead field technicians, coordinate with customers, document findings, and assist with system optimization and training opportunities.

Qualifications

• 6+ years experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge (IP addressing, BACnet, MSTP).
• Ability to read wiring diagrams, control drawings, and point lists.
• Strong troubleshooting skills and mechanical/electrical aptitude.
• Excellent communication skills and ability to interact professionally with customers.
• Strong attention to detail, organization, and documentation accuracy.
• Valid driver’s license and ability to travel locally.
• Experience with remote monitoring platforms or service desk support environment
• Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
• Strong leadership skills with the ability to motivate, develop, and hold team members accountable.
• Strong training and coaching skills with the ability to effectively develop employees and support continuous learning

Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
• Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in Divcon’s service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.
• Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
• Suggest training courses (both external and internal) to leadership team for technicians.
• Assist office team in quoting new service work opportunities

Skills

Leadership

Customer communication

Troubleshooting

Documentation

Travel readiness

Team guidance

Tools

Delta Controls BAS

BACnet/IP

IP Networking

Job description

Divcon Controls in Salt Lake City, UT is seeking a Lead Service Technician to deliver on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. This hands-on role requires strong technical aptitude and a customer-focused approach to ensure reliable operation and adherence to Divcon standards.

You will lead field technicians, coordinate with customers, document findings, and assist with system optimization and training opportunities.