Lead AV Field Technician — 70% Travel

EOS IT Solutions; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee deployment and maintenance of AV/TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and serve as a technical escalation point while maintaining high standards of service.

The role requires up to 70% travel and frequent collaboration with clients, engineers, and management to meet SLAs.

Qualifications

• Experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.

Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

Skills

Leadership experience

AV terminology

Plan interpretation

AV/VC integrations

Agile mindset

Customer interaction

Problem solving

Fast-paced environments

Technical development

Travel readiness

Independent & collaborative

Time management

Written & verbal communication

Critical thinking

Team player

Tools

Extron

Cisco

Crestron

AMX

Job description

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee deployment and maintenance of AV/TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and serve as a technical escalation point while maintaining high standards of service.

The role requires up to 70% travel and frequent collaboration with clients, engineers, and management to meet SLAs.