Senior AV Installation Lead – Travel‑Heavy Field Tech

EOS IT Solutions; Chicago (IL); Vor Ort; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

EOS IT Solutions seeks a Lead AV Installation Technician to oversee deployment and maintenance of AV/TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

The role requires traveling up to 70% and expertise in AV equipment (Extron, Cisco, Crestron, AMX), with a strong focus on client-facing responsibilities and continuous technical

Qualifikationen

• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset with a strong sense of urgency.
• High responsiveness, efficiency, and professionalism in customer interactions.

Aufgaben

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

Kenntnisse

Team leadership

AV equipment installation

Read plans

AV/VC integrations

Agile mindset

Customer interaction

Problem solving

Travel readiness

Communication

Time management

Team player

Tools

Extron

Cisco

Crestron

AMX

Jobbeschreibung

EOS IT Solutions seeks a Lead AV Installation Technician to oversee deployment and maintenance of AV/TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

The role requires traveling up to 70% and expertise in AV equipment (Extron, Cisco, Crestron, AMX), with a strong focus on client-facing responsibilities and continuous technical