Lead AV Installation Technician — National Travel

EOS IT Solutions; Redmond (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee deployment and maintenance of AV and TelePresence systems at client sites. You will lead installation teams, ensure top performance, and act as a technical escalation point while upholding service standards.

The role requires up to 70% travel and hands-on experience with Extron, Cisco, Crestron, and AMX, plus the ability to read technical plans, configure gear, and coordinate multi-site deployments.

Qualifications

• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset with a strong sense of urgency.

Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with SLAs.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.

Skills

Leadership

Troubleshooting

Project coordination

Technical communication

Adaptability

Customer service

Travel readiness

Tools

Extron

Cisco

Crestron

AMX

Job description

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee deployment and maintenance of AV and TelePresence systems at client sites. You will lead installation teams, ensure top performance, and act as a technical escalation point while upholding service standards.

The role requires up to 70% travel and hands-on experience with Extron, Cisco, Crestron, and AMX, plus the ability to read technical plans, configure gear, and coordinate multi-site deployments.