Lead Automotive Service Department Manager

Express-Oil-Change-; Helena (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Express Oil Change & Tire Engineers in Helena, AL is seeking an Automotive Service Manager to lead the service department to the highest standards. You will build a motivated team, coach technicians, and partner with the Store Manager to improve performance and customer satisfaction.

This role requires strong leadership, at least 2 years in a service manager position, and the ability to work in a fast-paced environment while maintaining safety and quality.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced environment.
• Highly organized and detail-oriented; mentor others for efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years' experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Ability to work independently and as part of a team.
• Solid knowledge of basic OSHA laws and MSDS Compliance.

Responsibilities

• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards.
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel.
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed.
• Ensuring store safety, including the use of and maintenance of safety equipment.
• Ensuring equipment/hardware layout and positioning within the service department.
• Supervising shop area, equipment and teammates for compliance with company safety procedure.
• Coaching personnel on enforcing wheel torqueing process.
• Ensures that proper inspections are being conducted.

Skills

Leadership

Store management

Team mentoring

Fast-paced environment

Detail oriented

Communication

Customer relationships

OSHA compliance

Teamwork

Job description

Express Oil Change & Tire Engineers in Helena, AL is seeking an Automotive Service Manager to lead the service department to the highest standards. You will build a motivated team, coach technicians, and partner with the Store Manager to improve performance and customer satisfaction.

This role requires strong leadership, at least 2 years in a service manager position, and the ability to work in a fast-paced environment while maintaining safety and quality.