Lead Automotive Service Advisor

Georgica Services Ltd.; Gerard Park (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

Georgica Services Ltd. in East Hampton, NY, seeks a Lead Service Advisor to direct front-office operations for high-end European, luxury, and classic vehicles.

This hands-on leadership role requires delivering exceptional customer service, writing and presenting high-value estimates, and guiding the service team. You will manage repair orders from check-in to delivery, coordinate with the Shop Foreman and Parts Manager, lead daily huddles, and maintain a white-glove client experience for

Qualifications

• Previous automotive Service Advisor experience is required.
• Service management or leadership experience is strongly preferred.
• Strong sales and customer-service skills.
• Excellent communication and ability to work confidently with high-end clientele.
• Strong time-management and organizational skills.
• Ability to manage multiple priorities without losing attention to detail.
• Self-motivated, accountable, and comfortable taking ownership.
• Strong problem-solving skills and ability to think on your feet.
• Tech-savvy and able to learn new systems quickly.
• Team-oriented, professional, and dependable.
• Understanding of shop workflow, gross profit, productivity, and customer retention.

Responsibilities

• Serve as a primary point of contact for our clients and provide a high-level, personalized service experience.
• Write repair orders, build accurate estimates, and clearly present service and repair recommendations.
• Manage repair orders from vehicle check-in through final delivery.
• Keep customers informed throughout the repair process.
• Maintain strong sales performance while building long-term customer trust.
• Coordinate workflow with the Shop Foreman and Parts Manager.
• Order parts and utilize parts diagrams and available resources as needed.
• Lead morning huddles and participate in daily production planning.
• Help lead, coach, and hold the front-office team accountable.
• Solve customer and workflow issues quickly and professionally.
• Help keep daily operations running smoothly when ownership is not present.
• Maintain the consistent, white-glove experience our clientele expects.

Skills

Service advisor experience

Sales skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Tech savvy

Team player

Job description

Lead Service Advisor

Georgica Services | East Hampton, NY

Tuesday-Friday Schedule | 3-Day Weekends!

Are you an experienced automotive Service Advisor ready to step into a leadership role?

Georgica Services is a growing, high-end independent repair facility in East Hampton specializing in European, luxury, and classic vehicles. We're looking for a Lead Service Advisor who can deliver exceptional customer service, write and sell service at a high level, and help lead the day-to-day front-office operation.

This is a hands-on leadership position. You'll work directly with customers while coordinating with our Shop Foreman, Parts Manager, technicians, and ownership to keep the shop organized, productive, and moving forward.

What You'll Do:

• Serve as a primary point of contact for our clients and provide a high-level, personalized service experience.
• Write repair orders, build accurate estimates, and clearly present service and repair recommendations.
• Manage repair orders from vehicle check-in through final delivery.
• Keep customers informed throughout the repair process.
• Maintain strong sales performance while building long-term customer trust.
• Coordinate workflow with the Shop Foreman and Parts Manager.
• Order parts and utilize parts diagrams and available resources as needed.
• Lead morning huddles and participate in daily production planning.
• Help lead, coach, and hold the front-office team accountable.
• Solve customer and workflow issues quickly and professionally.
• Help keep daily operations running smoothly when ownership is not present.
• Maintain the consistent, white-glove experience our clientele expects.

What We're Looking For:

• Previous automotive Service Advisor experience is required.
• Service management or leadership experience is strongly preferred.
• Strong sales and customer-service skills.
• Excellent communication and ability to work confidently with high-end clientele.
• Strong time-management and organizational skills.
• Ability to manage multiple priorities without losing attention to detail.
• Self-motivated, accountable, and comfortable taking ownership.
• Strong problem-solving skills and ability to think on your feet.
• Tech-savvy and able to learn new systems quickly.
• Team-oriented, professional, and dependable.
• Understanding of shop workflow, gross profit, productivity, and customer retention.

Schedule & Location:

This is a full-time, in-office position Tuesday through Friday, giving you a consistent three-day weekend.

We are located in East Hampton, NY, on the far end of Long Island's South Fork. Traffic can make commuting more than two hours each way during peak periods, so please consider the location carefully before applying.

Why Georgica Services?

This is an opportunity to become a key member of an established automotive businesswith a strong reputation, premium clientele, and plans for continued growth.

We're looking for someone who wants more than another Service Advisor position. Someone who wants to take ownership, lead from the front, and play an important role in the continued growth of the company.

Competitive compensation based on experience and performance.

If you're a proven automotive Service Advisor who is ready for a leadership opportunity, we'd like to hear from you.