Assistant Branch Manager: Lead Member Experience & Growth

Credit Union Executives Society, Inc.; Plano (TX); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

InTouch Credit Union in Plano, TX seeks a full-time Assistant Branch Manager to lead daily branch operations, coach staff, and drive exceptional member experience. The role focuses on consultative financial guidance, digital banking adoption, and maintaining service excellence.

You will partner with the Branch Manager to manage performance, foster a collaborative culture, oversee compliance, and develop community relationships while delivering financial solutions to members.

Qualifikationen

• Bachelor’s degree preferred or commensurate professional experience.
• Mortgage Loan Originator (MLO) registration required.
• 3+ years of retail banking experience with 1+ year of leadership responsibility.

Aufgaben

• Deliver exceptional member service with a consultative, relationship-driven approach.
• Coach and mentor team members to build a high-performing staff.
• Ensure branch operations, compliance, and risk management are upheld.
• Develop and expand member relationships and community presence.
• Lead branch sales and service initiatives to meet organizational objectives.

Kenntnisse

Customer relationship management

Leadership & coaching

Regulatory knowledge

Digital banking adoption

Sales & service orientation

Communication

Ausbildung

Bachelor’s degree in Business/Finance or related field

MLO registration

Tools

MS Office

CRM software

Jobbeschreibung

InTouch Credit Union in Plano, TX seeks a full-time Assistant Branch Manager to lead daily branch operations, coach staff, and drive exceptional member experience. The role focuses on consultative financial guidance, digital banking adoption, and maintaining service excellence.

You will partner with the Branch Manager to manage performance, foster a collaborative culture, oversee compliance, and develop community relationships while delivering financial solutions to members.