Lead Application Engineer - Metal Can Packaging & Solutions

Henkel; Flint (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial: 401k, bonus

Family Support

Career Growth

Job summary

Henkel in the United States is seeking a Lead Application Engineer for Metal Can Packaging within the Adhesive Technologies business. The role covers technical service, product trials, customer training and cross-functional collaboration across sales, marketing, PD and field teams.

You will travel domestically about 30-40% to support customers, perform demos, audits and on-site visits, and drive optimization in service while identifying new business opportunities.

Qualifications

• BS Chemistry or Chemical Engineering is preferred.
• 1-5+ Years of Technical Service experience/product development.
• Strong written and verbal communication skills.
• Travel in domestic US (~30-40%) Candidates must be able and willing to travel on short notice, based on business needs.
• Analytical mindset with problem-solving capabilities.
• Self-motivated and proactive with the ability to work independently.
• Strong project management experience.
• Ability to multi-task.
• Comfortable working in both a lab and manufacturing environment.

Responsibilities

• Responsible for product recommendations, customized product solutions, new product trials, training and troubleshooting for customers. Consult with customers on solutions generating value for their use cases.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer can making related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
• Promote internally SBU innovations and best learnings cross accounts

Skills

Technical Service

Product development

Communication skills

Education

BS Chemistry or Chemical Engineering

Job description

Henkel in the United States is seeking a Lead Application Engineer for Metal Can Packaging within the Adhesive Technologies business. The role covers technical service, product trials, customer training and cross-functional collaboration across sales, marketing, PD and field teams.

You will travel domestically about 30-40% to support customers, perform demos, audits and on-site visits, and drive optimization in service while identifying new business opportunities.