Lead Application Engineer Metal Can Packaging

Henkel; Detroit (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k & Shares

Family Support

Career Growth

Job summary

Henkel is seeking a Technical Service professional for its Adhesive Technologies unit in the United States. You will provide product recommendations, conduct trials, and train customers while troubleshooting issues.

Expect to perform technical visits, document outcomes in CRM/LIM, and collaborate cross-functionally to optimize can-making processes. You will drive customer value through remote interactions and field coaching of sales teams, with opportunities to advance within a global leader in

Qualifications

• BS Chemistry or Chemical Engineering required or preferred.
• 1-5+ years of technical service experience/product development.
• Strong written and verbal communication skills.
• Willingness to travel domestically in the US (30-40%).
• Analytical mindset with problem-solving capabilities.
• Self-motivated and able to work independently.
• Strong project management experience.
• Ability to multi-task in lab and manufacturing settings.

Responsibilities

• Provide product recommendations, customized solutions, new product trials, training and troubleshooting for customers.
• Conduct technical visits (meetings, audits, demos, troubleshooting) with documentation in CRM and LIM systems.
• Collaborate with applications equipment to optimize can-making related processes.
• Leverage customer feedback to drive service optimization and identify sales opportunities.
• Report quality issues and customer claims to relevant parts of the organization.
• Enhance customer experience via optimized automated and remote interactions.

Skills

Strong written and verbal comms

Analytical mindset

Self-motivated and proactive

Strong project management experience

Ability to multi-task

Lab and manufacturing environment

Travel in domestic US

1-5+ years technical service

Education

BS Chemistry

BS Chemical Engineering

Job description

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting‑edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You’ll Do

• Responsible for product recommendations, customized product solutions, new product trials, training and troubleshooting for customers. Consult with customers on solutions generating value for their use cases.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer can making related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
• Promote internally SBU innovations and best learnings cross accounts

What makes you a good fit

• BS Chemistry or Chemical Engineering is preferred.
• 1-5+ Years of Technical Service experience/product development
• Strong written and verbal communication skills
• Travel in domestic US (~30-40%) Candidates must be able and willing to travel on short notice, based on business needs.
• Analytical mindset with problem-solving capabilities
• Self‑motivated and proactive with the ability to work independently
• Strong project management experience
• Ability to multi‑task
• Comfortable working in both a lab and manufacturing environment

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12‑week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $ 85,000.00 and $ 115,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.