Lead Application Engineer, Flexible Packaging

Henkel; Rocky Hill (CT); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k matching

Parental leave

Tuition reimbursement

Job summary

Henkel is seeking a Lead Application Engineer to support Laminating Adhesives and Coatings for the Flexible Packaging market in the United States. You will lead customer demonstrations, line trials, troubleshooting, and field trainings while coordinating with Product Development, Manufacturing, Supply Chain, Sales, and Marketing to address technical needs.

The role requires 5–10+ years in technical service or engineering in the flexible packaging space, with hands-on coating/converting expertise

Qualifications

• Five to ten+ years of technical service, engineering, or industry experience in the Flexible Packaging field.
• Hands-on coating and/or converting experience in laminating adhesives or coatings is highly valued.
• Excellent organizational, documentation, communication and customer follow-up skills.

Responsibilities

• Lead customer-facing demonstrations, line trials, start-up support, troubleshooting and training to validate product performance.
• Serve as technical liaison between customers and internal teams to resolve issues and communicate needs.
• Provide timely technical support including recommendations, investigations, field issue diagnosis and problem solving.
• Plan and execute laboratory evaluations and field trials supporting demonstrations and value quantification.
• Develop and deliver customer training programs and technical presentations on laminating adhesives and coatings.

Skills

Coating expertise

Communication skills

People skills

Travel willingness

Education

BS in ChE/ME/MatE/Chemistry

Job description

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

The Lead Application Engineer partners with customers and internal teams to deliver meaningful, practical, and value-added solutions within the Laminating Adhesives and Coatings business for the Flexible Packaging market. This role is focused on field support activities, including product and technology demonstrations, line trials, troubleshooting, customer training, technical presentations, and value quantification. The position serves as a key technical resource for assigned regional customers by providing application expertise, problem solving, complaint resolution, and support for successful implementation of Henkel technologies.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You´ll Do

• Lead customer-facing demonstrations, line trials, start-up support, troubleshooting, and training activities to validate product performance, solve customer challenges, and drive adoption of Henkel technologies.
• Serve as the technical liaison between customers and internal teams including Product Development, Manufacturing, Supply Chain, Sales, and Marketing to resolve technical issues and communicate customer needs.
• Provide timely technical support for assigned regional customers including product recommendations, complaint investigations, field issue diagnosis, and analytical problem solving.
• Plan and execute laboratory evaluations and field trials that support customer demonstrations, troubleshooting activities, value quantification efforts, and technology adoption.
• Prepare visit reports, troubleshooting summaries, value quantification analyses, and technical recommendations; effectively communicate findings and conclusions to internal and external stakeholders.
• Develop and deliver customer training programs and technical presentations on laminating adhesives, coatings, application methods, troubleshooting techniques, and industry best practices.
• Provide market-specific expertise through customer interactions, industry engagement, professional societies, and technical associations.
• Lead by example in Safety, completing all necessary site and field safety requirements.
• Develop technical and professional capabilities through ongoing learning, mentoring, and participation in internal and external technical communities.

What makes you a good fit

• BS ChE, ME, MatE, Chemistry or similar degree / experience required.
• Typically, 5-10+ years of technical service, engineering, or industry experience; relevant experience in the Flexible Packaging industry is a plus.
• Hands-on coating and/or converting expertise (mechanical / application equipment aptitude) in laminating adhesives and/or coatings technology area is highly valued.
• Experience in troubleshooting complex / difficult problems.
• Excellent organizational, documentation, communication, and customer follow-up skills; able to manage multiple customer support activities and field priorities.
• Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management both at customers and within Henkel.
• Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN; with advance planning and support to enable sustainable work-life balance.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $105,000.00- $125,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.